Privacy Policy

Welcome to Zenith Educare ("we", "us", "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zenitheducare.com or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

We collect the following types of information when you use our website or services:

A. Information You Provide Directly:

• Full name, mobile number, and email address (when you fill contact/enrolment forms)
• Payment information — transaction ID, UPI ID (not card numbers — payments processed by third-party gateways)
• Query or message content submitted through our contact form
• Course preferences and exam interests
• Referral codes and refer-and-earn programme participation data

B. Information Collected Automatically:

• IP address and approximate location (city/state level)
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and click patterns
• Referring website or search engine
• Mock test attempt data (scores, time taken, answers selected)

We use the information we collect for the following purposes:

• To process your enrolment and provide access to purchased mock tests or courses
• To send confirmation messages, access links, and important updates via WhatsApp or email
• To respond to your queries, complaints, and support requests
• To process refund requests and payment-related communications
• To send you information about new courses, mock tests, offers, and exam updates (you may opt out anytime)
• To analyse website usage and improve our content and user experience
• To maintain leaderboards and score tracker features on our website
• To manage our refer-and-earn programme and process referral earnings
• To comply with legal obligations and prevent fraud

We do not sell or rent your personal data. However, we may share information with:

• Payment Processors: UPI payment platforms (GPay, PhonePe, Paytm) to process transactions securely
• Communication Services: WhatsApp Business API or email services to send you important updates
• Analytics Tools: Google Analytics (anonymised data only) to understand website traffic
• Legal Authorities: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets (you will be notified)

Our website uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the website to function properly (session management, mock test state)
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of our website and mock tests.

We take the security of your personal information seriously and implement the following measures:

• SSL/HTTPS encryption for all data transmitted on our website
• Secure storage of personal data with restricted access
• Regular security assessments of our systems
• We do NOT store credit/debit card numbers — payments are handled by secure third-party gateways
• Two-factor authentication for administrative access to our systems

As a user of our services, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data (subject to legal obligations)
• Right to Opt-Out: Unsubscribe from promotional messages at any time
• Right to Portability: Request your data in a commonly used format
• Right to Complain: Lodge a complaint with relevant data protection authorities

To exercise any of these rights, contact us at privacy@zenitheducare.com

Our services are intended for students aged 13 years and above. We do not knowingly collect personal information from children under 13 years of age without parental consent.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at privacy@zenitheducare.com and we will delete such information promptly.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account and enrolment data: retained for the duration of your relationship with us + 2 years
• Payment and transaction records: retained for 7 years (as required by Indian tax laws)
• Mock test scores and results: retained for 1 year after your last activity
• Contact form submissions: retained for 1 year
• Marketing preferences: until you opt out

Our website may contain links to third-party websites (such as government exam portals like nta.ac.in, ctet.nic.in, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

For any privacy-related questions, requests, or concerns, please contact: