Section 01
Introduction
At Zenith Educare ("we", "us", or "our"), we are committed to providing the highest quality educational content and mock test services. This Refund and Cancellation Policy governs all purchases made on zenitheducare.com.
By making a purchase on our platform, you agree to the terms outlined in this policy. We encourage you to read this document carefully before completing any transaction.
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Important: All sales of digital products (mock tests, study material, online courses) are generally final and non-refundable once access has been granted. However, we do consider genuine refund requests on a case-by-case basis as described below.
Section 02
Products Covered Under This Policy
This policy applies to all paid products and services offered by Zenith Educare:
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CTET Mock Test Series — Paper I, Paper II, Combo Pack📚
SSC Mock Test Series — CGL, CHSL, MTS (when available)📖
JEE Mock Test Series — Mains & Advanced (when available)🎓
Online Courses & Study Material — Any digital course purchase💳
Subscription Plans — Monthly or annual plans (if applicable)
Note: Free mock tests (like NEET free tests) are not subject to this policy as no payment is involved.
Section 03
Refund Eligibility Summary
The following table summarises when refunds are and are not available:
| Scenario | Refund Eligible? |
|---|
| Payment failed but amount deducted from bank | ✅ Yes — Auto Refund |
| Duplicate payment made by mistake | ✅ Yes — Full Refund |
| Product not delivered after successful payment | ✅ Yes — Full Refund |
| Technical error preventing access to purchased content | ✅ Yes — After review |
| Purchase made but content not yet accessed within 24 hours | ⚠️ Case by Case |
| Change of mind after accessing content | ❌ Not Eligible |
| Purchased wrong product (e.g. Paper I instead of Paper II) | ⚠️ Exchange Only |
| Content already accessed/downloaded | ❌ Not Eligible |
| Dissatisfied with content quality after access | ❌ Not Eligible |
| Exam cancelled or postponed by government | ⚠️ Special Consideration |
Section 04
Conditions for Refund
To be eligible for a refund, the following conditions must be met:
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Refund request must be submitted within 7 days of the original purchase date.✓
You must provide valid proof of payment (transaction ID, UPI screenshot, bank statement).✓
The product/content must NOT have been accessed, downloaded, or used.✓
Refund request must be submitted via email with your registered mobile number and order details.✓
For technical issues, you must first report the issue and allow us 48 hours to resolve it before requesting a refund.
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No Refund Will Be Issued In These Cases: change of mind, partial completion of mock test, found cheaper elsewhere, not satisfied with score, not studying anymore, or if mock test access link was shared with someone else.
Section 05
How to Request a Refund
Follow these steps to submit a refund request:
1
Step 1: Send an email to refund@zenitheducare.com with subject line: "Refund Request — [Your Name] — [Product Name]"2
Step 2: Include your full name, registered mobile number, payment transaction ID, date of purchase, and reason for refund.3
Step 3: Attach a screenshot of your payment confirmation (UPI/bank).4
Step 4: Our team will review your request within 3–5 working days and respond via email.5
Step 5: If approved, the refund will be processed to your original payment method within 5–7 working days.
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WhatsApp Support: You can also send your refund request via WhatsApp to our support number. Please include all the details mentioned above. We aim to respond within 24 hours on working days.
Section 06
Refund Processing Timeline
Once your refund is approved, here is the expected timeline:
| Payment Method | Processing Time |
|---|
| UPI (GPay, PhonePe, Paytm) | 2–5 working days |
| Bank Transfer (NEFT/IMPS) | 5–7 working days |
| Debit/Credit Card | 7–10 working days |
| Net Banking | 5–7 working days |
| Failed Payment Auto-Refund | 3–5 working days (automatic) |
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Note: Refund timelines depend on your bank or payment provider. Zenith Educare processes refunds within the stated time, but the actual credit to your account depends on your bank's processing time.
Section 07
Cancellation Policy
Since our products are digital in nature, cancellation works differently from physical products:
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You may cancel a purchase before accessing the content by contacting us within 24 hours of payment.✗
Once the mock test link has been sent to you or content has been accessed, cancellation is not possible.✓
If you accidentally made a duplicate payment, we will automatically cancel and refund the extra payment.✗
Subscription plans (if any) cannot be cancelled mid-cycle; they remain active until the end of the billing period.
Section 08
Special Circumstances
We understand that exceptional situations can arise. We will consider refunds or credits in the following special cases:
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Exam Cancellation: If the exam you prepared for is officially cancelled by the government/conducting body, we will offer a credit note valid for future purchases.🏥
Medical Emergency: If you are unable to take the exam due to a hospitalisation (with valid medical proof), we will transfer your purchase to the next available batch.⚙️
Platform Technical Error: If our platform has a technical error that prevented you from completing the mock test, we will provide a replacement access or full refund.💰
Overcharge: If you were charged more than the displayed price due to a system error, we will refund the excess amount immediately.
Section 09
Contact Us for Refund
If you have any questions about this Refund Policy or wish to submit a refund request, please contact us through any of the following channels:
We aim to resolve all refund queries within 3–5 working days. Your satisfaction is important to us and we will make every effort to resolve your concern fairly.
Section 10
Changes to This Policy
Zenith Educare reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the new policy.
We encourage you to review this policy periodically to stay informed about our refund practices.